Board Members


Lynn Toole, President

Lynn Toole is the current President of the New Direction Board. She brings a breadth of both medical and entrepreneurial experience to the New Direction team as both a Registered Nurse and Hotel Owner/Operator. She joined the board in April of 2017 after an invitation from Judy Williams. They were introduced as a result of Lynn seeking assistance for a young friend who was in late term pregnancy. She was so impressed by the ministry and how New Direction Women's Center serves the community that she had a heartfelt desire to serve in some way. As well as serving as a New Direction Board member, Lynn has served in her parish in pastoral ministry and religious education.

She is the mother of 4 grown children and grandmother of 2. She and her husband, Joe, of 38 years live in Lenox.


Jessie Burdick, Secretary

Jessica Burdick became a board member of New Direction in April 2016. Originally from Pittsburgh, Pennsylvania, she came to the Berkshires in 1972. Mrs. Burdick recently retired from a 30-year teaching career in the Berkshire County Public Schools where she enjoyed teaching elementary classroom and music. She earned both her BS and Masters in Education at Berkshire County State College. A mother of two and grandmother of five, she feels strongly about the importance of helping young mothers give their babies a healthy start in life.

She feels the mission of New Direction is important to the community to build strong families and support those who need a caring and compassionate place to find help. Mrs. Burdick lives with her husband, Bob, in Berkshire County.


Douglas Duncan, Pastor

Douglas Duncan was born and raised in Detroit Michigan; the second of four children. Douglas accepted Christ at the age of 12 and began sharing his faith with his friends during a Bible study he started before school each day with fellow athletes, which continued throughout high school. It was during one of these Bible studies that he met the wonderful girl he would later marry.

After high school, he attended Moody Bible Institute in Chicago where he studied Missions. He served a short stint as a missionary to Ghana, West Africa and later settled in to serve as the Chaplain for two hospitals downtown Chicago.

In 1990 Douglas accepted the call to pastor the Community Bible Church of Williamstown, in Williamstown, MA; where he has served for 23 years. Douglas and his wife, Gail, have four children ranging from 13 years to 25. Douglas is presently completing his doctorate of ministry in counseling at Westminster Theological Seminary. In addition to pastoral ministry, Douglas enjoys athletics, fishing, hiking, and spending time with his family and his grandson.


Gregory Phelan, Treasurer

Gregory Phelan is an assistant professor of economics at Williams College. He earned his graduate and undergraduate degrees from Yale University and has experience working as a proprietary trader.

Greg enjoys spending lots of time with his wife and sons, swimming, running, cooking, playing guitar, and reading. His favorite books are Lord of the Rings and anything by Tim Keller.


Center Staff


Cathy-Ann Chapman, Executive Director

Executive Director Cathy-Ann Chapman came to New Direction after working for 31 years in public school education, both as a teacher and a principal.

Cathy has been serving the Lord for 32 years and attends The Berkshire Dream Center Church in Pittsfield, where she also serves on The Leadership Team. Her vision for New Direction is to see the center grow and expand as we impact families for the Kingdom of God.

Cathy has two grown daughters and three grandchildren. She is a life-long resident of the Berkshire County area.


Susan Brandon, Client Advocate

Susan Brandon has been a volunteer at New Direction since 2012, serving as a Client Advocate. Susan has a passion for helping equip young men and women in their new roles as parents-to-be.

Susan is a native of the Northern Berkshires, but has lived overseas and across the USA for 25+ years with her husband of 36+ years and their two sons. Being separated by long distances from her extended family as a young mother, she understands the need of having support during this most challenging time of one’s life – especially if extended family is not able or available to help.


Susan Kustra, Client Advocate

Susan Kustra has been a volunteer at New Direction for over four years. Susan specializes in assisting young moms and mothers-to-be by equipping them with positive parenting resources and peer counseling during their time with the center.

Susan has been happily married for over 15 years and is the proud mother of a handsome young man named Justin.


Emma Harris, Office Receptionist

Emma Harris is the receptionist at New Direction Women's Center. She helps manage the day-to-day operations of the center, including greeting clients, scheduling appointments, assisting & informing clients of center services, and much more.

Emma has been working with New Direction for over three years and is looking forward to being an integral participant in the upcoming growth of the center.


Charlene James, Office Assistant

Charlene James has volunteered as an office assistant for New Direction Women's Center for the last five years.

Charlene loves to help young women and men by encouraging them to make better choices and educating them on how to be good and informed parents. Charlene is also the main donor finance database administrator, handling all donations made to New Direction.


Medical Personnel


Robin Loughman, RN/Sonographer

Robin is an RN/Sonographer at New Direction Women's Center. Robin assists clients by administering limited obstetrical ultrasounds during a client’s pregnancy. The ability to administer ultrasounds free of charge would not be possible without Robin’s generosity and medical expertise!

When not volunteering at New Direction, Robin is assisting students at Saint Stanislaus as the school’s nurse.


Dr. Antoine Khoury, MD

Dr. Antoine EL Khoury, MD Obstetrics & Gynecology is the doctor for New Direction Women's Center. He practices in Great Barrington, MA.

Dr. Khoury specializes in assisting women throughout their pregnancies, straight through to the delivery of their baby. He also specialize in annual care, as well as the diagnosis and treatment of disorders of the female reproductive system.